Dilynn Von Thies
Luxury Client Experience Specialist
Austin,TX
Summary
Developed key transferrable skills in fast-paced, client-focused environment, seeking to transition into new field. Expertise in understanding client needs and providing tailored solutions, combined with strong organizational and multitasking abilities. Aiming to leverage these skills to contribute effectively in new role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Luxury Client Experience Specialist
First American Title - National Commercial Service
12.2024 - 03.2025
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Resolved complex client issues, resulting in higher customer retention rates.
- Gained trust from discerning customers, consistently delivering on promises and exceeding expectations.
- Mastered intricate knowledge of of each product line to provide expert guidance and instill confidence in purchasing decisions.
- Analyzed and optimized the customer experience journey, implementing strategic enhancements that increased client satisfaction, loyalty, and referral business.
Escrow Assistant
Boston National Title
03.2022 - 05.2024
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Improved communication between clients and real estate professionals by promptly addressing inquiries and providing status updates.
Hostess/Server
Abel's On The Lake
02.2019 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
Education
High School Diploma -
McCallum High School
Austin, TX 08.2015 - 05.2019
Skills
Customer Service Excellence
Attention to Detail
Problem-Solving & Adaptability
Cultural Awareness & Etiquette
Timeline
Luxury Client Experience Specialist
First American Title - National Commercial Service
12.2024 - 03.2025
Escrow Assistant
Boston National Title
03.2022 - 05.2024
Hostess/Server
Abel's On The Lake
02.2019 - 06.2020
High School Diploma -
McCallum High School
08.2015 - 05.2019
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