Dimitry M. Oestereich
Ridgeland,MS
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Account Manager
Monica Vecera State Farm
07.2024 - Current
- Developed customized account plans for clients to help them achieve their business goals.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
John Lucas State Farm
06.2023 - 06.2024
- Established relationships with customers determined their needs of coverage
- Successfully learned the information system to submit applications efficiently
- Continued to work on developing sales skills and habits through cold calling
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Business Administration - General Business
The University of Mississippi
University, MS05.2023
Skills
- Microsoft Suite
- Time Management
- Organization
- Prioritization
- Adobe Photoshop
- Account Management
- Customer Service
- Teamwork and Collaboration
- Strategic Planning
Certification
- Mississippi Life, Accident, Health, or Sickness Producer
- Mississippi Property & Casualty
- Non-resident Illinois Property & Casualty
- Non-resident Illinois Life, Accident, Health, or Sickness Producer
Accomplishments
2024 State Farm Agent Aspirant in Louisiana-Mississippi Market Area
Timeline
Account Manager
Monica Vecera State Farm
07.2024 - Current
Account Manager
John Lucas State Farm
06.2023 - 06.2024
Bachelor of Business Administration - General Business
The University of Mississippi
Similar Profiles
Hanna StoryHanna Story
Assistant at Monica Story (512) 835-7211 — State Farm InsuranceAssistant at Monica Story (512) 835-7211 — State Farm Insurance
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Fowler BoyllFowler Boyll
Hospital Care Technician at University of Mississippi Medical Center, UMMCHospital Care Technician at University of Mississippi Medical Center, UMMC
Ashleigh GarnerAshleigh Garner
Server at Black Axes Throwing ClubServer at Black Axes Throwing Club