Dimon Brody
Houston
Summary
Here stands an experienced and dedicated professional with a diverse background in customer service, operations, team leadership, and training development seeking to transition into the role of Inflight Regulatory Instructional System Designer at United Airlines. With a proven track record in roles such as Leasing Agent, Non-Profit Field Operations Coordinator, and Flight Attendant, I bring a unique combination of operational knowledge, regulatory awareness, and instructional design skills. Committed to ensuring compliance with FAA, TSA, DOT, and other government regulations, while crafting innovative and effective training curricula to enhance flight attendant performance. Passionate about contributing to United's mission to connect people and unite the world, while promoting a culture of safety, service excellence, and inclusivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Attendant
SkyWest Airlines
01.2021 - 07.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Used critical thinking to break down problems, evaluate solutions and make decisions. Handled concerns quickly and escalated major issues to supervisor.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Relayed updates and information to passengers after confirming key details with pilot.
- Offered personalized assistance to children, elderly and passengers with special needs.
Flight Attendant
IAero Airways
08.2021 - 11.2021
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Field Operations Coordinator
Homeland Preparedness Project
02.2021 - 06.2021
- Worked with Fort Bend County Health and Human Services to match 3-200+ volunteers weekly to roles for observation area at Fort Bend County Fairgrounds, Smart Financial, and Houston Community College Vaccination POD’s.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions with Fort Bend County Public Health Emergency Preparedness and Response Division.
- Developed team communications and information for HPP meetings in overseeing training and mentoring of up to 30 new team members each quarter.
Leasing Professional
Cortland
03.2017 - 07.2020
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Performed background checks on over 200+ apartment applicants.
- Maximized business potential by providing excellent customer service and ensuring 96% client retention.
Childcare Site Director
YMCA
08.2016 - 12.2017
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Operated under licensing guidelines to protect health, safety and well-being of all 54 children within program.
- Planned, monitored curriculum, and program activities and liaised with teachers to create fun and engaging learning experiences while evaluated staff to enhance knowledge, skills and professional development to optimize learning environment.
In-Theatre Supervisor
IPic Theaters
06.2016 - 05.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Summer Camp Counselor
YMCA
05.2015 - 08.2016
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Counseled over 50 individuals on self-discipline and personal accountability.
- Planned various indoor activities, including painting, drama productions and ceramics in preparation for rainy days or stormy weather.
- Supported children by actively listening and offering encouragement.
Waitress
IPic Theaters
09.2015 - 06.2016
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset 30 - 75 tables per shift, working efficiently to keep dining room and work areas clean.
Education
Some College (No Degree) - Photography
Houston Community College
Houston, TXSome College (No Degree) - Graphic Design
Mary Baldwin College
Staunton, VAHigh School Dipolma -
Havre De Grace High School
Havre De Grace, MD06.2013
Skills
- Training and mentoring
- Relationship building and retention
- Customer Relations
- Emergency Response
- Hospitality service expertise
- Relationship Management
- AED and CPR
- Interpersonal communications
- Safety and compliance
- Sales expertise
Certification
- FEMA - IS 100.c, IS 200.c, IS 800.c - May 2021
- NRAHP - PT - Phlebotomy Technician June 2021
- Red Cross - BLS - Basic Life Support June 2021
- CPR License - August 2022
Timeline
Flight Attendant
United Airlines
08.2022 - Current
Flight Attendant
IAero Airways
08.2021 - 11.2021
Field Operations Coordinator
Homeland Preparedness Project
02.2021 - 06.2021
Flight Attendant
SkyWest Airlines
01.2021 - 07.2022
Leasing Professional
Cortland
03.2017 - 07.2020
Childcare Site Director
YMCA
08.2016 - 12.2017
In-Theatre Supervisor
IPic Theaters
06.2016 - 05.2017
Waitress
IPic Theaters
09.2015 - 06.2016
Summer Camp Counselor
YMCA
05.2015 - 08.2016
Some College (No Degree) - Photography
Houston Community College
Some College (No Degree) - Graphic Design
Mary Baldwin College
High School Dipolma -
Havre De Grace High School
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