Dina Adel
Los Angeles,CA
Summary
Quick-learning and goal-driven professional with experience in customer service, pharmacy operations, billing coordination, and insurance processing. Known for taking initiative, solving problems with a calm and solution-focused mindset, and quickly adapting to new systems and responsibilities. Skilled at communicating across teams and building strong working relationships with both customers and professionals.
Overview
16
16
years of professional experience
Work History
Practice Manager
HealthSource Chiropractic
Hermosa Beach, USA
12.2024 - 08.2025
- Managed patient scheduling, front office operations, and coordinated patient intake processes.
- Oversaw billing and insurance processes to ensure accuracy and compliance.
- Trained new employees on clinic procedures and software systems.
- Resolved escalated customer service issues.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Complied with OSHA and HIPAA regulations.
Graduate Intern Pharmacist
Ralphs Pharmacy (Kroger Co.)
Santa Monica, California
05.2022 - 11.2024
- Rotated between El Segundo, Palos Verdes, and Santa Monica locations.
- Supported pharmacists in delivering Medication Therapy Management (MTM) services.
- Recognized for providing outstanding customer service and compassionate patient support.
- Processed insurance claims for reimbursement of prescription drugs.
- Built and maintained strong relationships with physicians, clinicians, and patients.
- Provided comprehensive pharmaceutical care services through counseling of patients on proper medication use and potential side effects.
- Delivered patient education and immunizations while collaborating with providers.
Pharmacist Intern
Torrmed Pharmacy
Torrance, USA
01.2020 - 05.2022
- Managed (MTM) medication therapy management.
- Provided patient consultations about medication usage and potential side effects & OTC.
- Processed prescription orders through pharmacy management software efficiently.
- Processed insurance claims for payment on prescriptions.
Practice Manager
Beverly Hills Foot & Ankle Center
Beverly Hills, USA
05.2019 - 12.2020
- Oversaw daily operations and optimized workflow for improved patient experience.
- Facilitated communication between healthcare providers and front desk reception.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
Production Manager
Noujaim Films
New York, New York
01.2012 - 04.2019
- Oversaw film production operations from development through post-production.
- Coordinated logistics, budgets, and schedules across multiple international projects.
- Managed cross-functional teams of creatives, technical staff, and vendors.
- Liaised with directors, producers, and stakeholders to align vision and timelines.
- Collaborated with directors and crew to align production goals.
- Developed production timelines in conjunction with project milestones.
- Facilitated communication between departments to enhance project efficiency.
- Monitored the daily operations of the production team, providing guidance and support as needed.
Real Estate Sales Manager
Turning Key Group
Cairo, Egypt
01.2010 - 12.2011
- Led real estate sales operations and closed high-value transactions.
- Managed client relationships to ensure satisfaction and repeat business.
- Coordinated property showings and open houses for prospective buyers.
- Analyzed market trends to identify opportunities for expansion and growth.
- Conducted negotiations between buyers and sellers to facilitate transactions.
- Collaborated with marketing teams to create promotional materials for listings.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Science - Pharmacy & Biotechnology
German University in Cairo (GUC)
Skills
Proficient in Google Workspace, Microsoft Office, Teams, Slack, Asana, and Mondaycom
Canva AI & CapCut for social media promotions and content
Experienced in insurance processing, billing reconciliation, and prior authorizations
Calm, solution-oriented customer service in high-demand environments
Strong relationship-building and communication with clients and healthcare professionals
Sales-aware and persuasive in presenting recommendations
Adaptable, able to manage shifting priorities efficiently
Detail-focused with strong task and project coordination skills
Quick learner with a reliable, ownership-driven work ethic
Awards
Champion of Health & Wellness, Kroger Wellness Festival, 2023.
Represented California division at Kroger Wellness Festival 2023.
Timeline
Practice Manager
HealthSource Chiropractic
12.2024 - 08.2025
Graduate Intern Pharmacist
Ralphs Pharmacy (Kroger Co.)
05.2022 - 11.2024
Pharmacist Intern
Torrmed Pharmacy
01.2020 - 05.2022
Practice Manager
Beverly Hills Foot & Ankle Center
05.2019 - 12.2020
Production Manager
Noujaim Films
01.2012 - 04.2019
Real Estate Sales Manager
Turning Key Group
01.2010 - 12.2011
Bachelor of Science - Pharmacy & Biotechnology
German University in Cairo (GUC)