Dina Jenkins
Victoria
Summary
Detail-oriented Service Coordinator with expertise in telephone communication, client advocacy, and accurate recordkeeping. Committed to enhancing customer satisfaction through effective scheduling and process improvements.
Overview
35
35
years of professional experience
Work History
Service Coordinator
Autonation Hyundai Corpus Christi
Corpus Christi, TX
09.2023 - 03.2025
- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Managed service requests, ensuring timely communication between customers and service team.
- Assisted in maintaining accurate service records using dealership management systems.
- Developed and implemented process improvements to streamline service workflows.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Automotive Service Advisor
Port Lavaca Dodge Chrysler Jeep Ram
Port Lavaca Tx
11.2020 - 07.2023
- Delivered exceptional customer service, addressing inquiries and concerns regarding vehicle maintenance and repairs.
- Coordinated service appointments, ensuring efficient scheduling and optimal resource allocation.
- Conducted thorough vehicle inspections, documenting findings to facilitate accurate service recommendations.
- Managed warranty claims, processing paperwork and liaising with manufacturers for timely resolutions.
Service Coordinator
AutoNation Ford
Corpus Christi, TX
01.2017 - 02.2020
- Collaborated with technicians to address customer concerns and resolve issues promptly.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels of parts and supplies to support efficient service operations.
- Evaluated customer feedback to identify areas for enhancement in service delivery.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business
- Scheduled appointments for customer repairs
- Called customers for appointments for recalls
Survey Cordinator
Port Lavaca Dodge Chrysler Jeep Ram
Port Lavaca Tx
06.2016 - 01.2017
- Coordinated survey scheduling to optimize resource allocation and minimize downtime.
- Implemented quality control measures to improve data integrity and reliability of surveys conducted
- Called customer for retention on repairs
- Set up appointments for repairs that were not done correctly
Freight Associate
Fallas Paredes Discount Stores
Victoria, TX
11.2012 - 01.2016
- Operated material handling equipment to efficiently transport freight throughout facility.
- Coordinated unloading of shipments, ensuring accurate inventory management and organization.
- Monitored stock levels and communicated discrepancies to maintain optimal supply chain flow.
- Trained new staff on safety protocols and proper freight handling techniques.
Dispatcher Office Assistant
Roto Rooter Plumbing
Victoria, TX
08.2007 - 11.2012
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed scheduling of plumbing services, optimizing technician routes for efficiency.
- Assisted in maintaining accurate records of service calls and customer interactions.
- Utilized dispatch software to track job progress and update customer status promptly.
Driver
OT Transportation
Victoria, TX
05.2000 - 06.2007
- Operated commercial vehicles to ensure timely and safe delivery of goods.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Managed paperwork for delivery schedules, ensuring accuracy and efficiency.
- Collaborated with dispatch team to optimize routes and reduce delays.
- Delivered Kids to school and daycare mornings and afternoons
- Took clients to and from work
Cashier
Super Kmart Center
Victoria, TX
11.1989 - 07.1999
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in inventory management by restocking shelves and organizing products.
Education
High School Diploma -
Profit High School
Victoria, TXSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Proficiency in office programs
- Record preparation
- Detail orientation
- MS office expertise
- Active listening
- Multitasking Abilities
- Microsoft office
- Documentation skills
Timeline
Service Coordinator
Autonation Hyundai Corpus Christi
09.2023 - 03.2025
Automotive Service Advisor
Port Lavaca Dodge Chrysler Jeep Ram
11.2020 - 07.2023
Service Coordinator
AutoNation Ford
01.2017 - 02.2020
Survey Cordinator
Port Lavaca Dodge Chrysler Jeep Ram
06.2016 - 01.2017
Freight Associate
Fallas Paredes Discount Stores
11.2012 - 01.2016
Dispatcher Office Assistant
Roto Rooter Plumbing
08.2007 - 11.2012
Driver
OT Transportation
05.2000 - 06.2007
Cashier
Super Kmart Center
11.1989 - 07.1999
High School Diploma -
Profit High School