Dina Mahir
Spokane,Washington
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in fast restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Zullee (Hala LLC)
09.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Server
Zullee (Hala LLC)
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Counter Service and Pizza Maker
Pizza Factory
10.2021 - 08.2022
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Construction Worker
Christain Brothers
05.2021 - 09.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
Host
First Street Bar And Grill
01.2021 - 04.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Dish Washer
First Street Bar And Grill
01.2021 - 04.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Deer Park High School
Deer Park, WA06.2024
Associate of Arts - General Tranferable AA
Spokane Falls Community College
Spokane, WA06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Menu Memorization
- Food Running
- Sales expertise
Languages
Arabic
Native or Bilingual
Timeline
Shift Manager
Zullee (Hala LLC)
09.2023 - Current
Server
Zullee (Hala LLC)
05.2023 - Current
Counter Service and Pizza Maker
Pizza Factory
10.2021 - 08.2022
Construction Worker
Christain Brothers
05.2021 - 09.2021
Host
First Street Bar And Grill
01.2021 - 04.2021
Dish Washer
First Street Bar And Grill
01.2021 - 04.2021
High School Diploma -
Deer Park High School
Associate of Arts - General Tranferable AA
Spokane Falls Community College