Dina Nguyen
Severn,MD
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
17
17
years of professional experience
Work History
Customer Service Coordinator
Banfield Pet Hospital
Annapolis, MD
03.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Maintained and managed customer files and databases.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Meeting company weekly quotas in a timely manner to ensure hospital productivity and revenue.
Massage Therapist
Self-employeed
Elkridge, MD/Ellicott City, MD
01.2012 - Current
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Cosmetologist
Self-employeed
Elkridge, MD/Ellicott City, MD
02.2007 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Home Decor and Sales Associate
Homestead Gardens
Severn, MD
10.2017 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided extensive knowledge and diagnostics in home and garden care.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Project Manager
Allstate Home Improvement
Catonsville, MD
01.2018 - 10.2018
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Enhanced overall project success by conducting thorough post-project evaluations.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
Education
Associate of Applied Science - Veterinarian Assisting
Penn Foster College
Scottsdale, AZLicensed Massage Therapist - Massage Therapy
Baltimore School of Massage
Linthicum Heights, MD03.2012
Licensed Cosmetologist - Cosmetology
Aspen Beauty Academy - Laurel
Laurel, MD02.2007
GED -
Long Reach High School
Columbia, MD2007
Skills
- Conflict Resolution
- Product Knowledge
- Problem Solving
- Customer Service
- Computer Literacy
- Time Management
- Multitasking
- Project Management
- Schedule Coordination
- Documentation Skills
- Adaptability
- Meticulous Attention to Detail
Timeline
Customer Service Coordinator
Banfield Pet Hospital
03.2020 - Current
Project Manager
Allstate Home Improvement
01.2018 - 10.2018
Home Decor and Sales Associate
Homestead Gardens
10.2017 - 03.2020
Massage Therapist
Self-employeed
01.2012 - Current
Cosmetologist
Self-employeed
02.2007 - Current
Associate of Applied Science - Veterinarian Assisting
Penn Foster College
Licensed Massage Therapist - Massage Therapy
Baltimore School of Massage
Licensed Cosmetologist - Cosmetology
Aspen Beauty Academy - Laurel
GED -
Long Reach High School