Summary
Overview
Work History
Education
Certification
Timeline
Generic

Dina Oliveri

Dingmans Ferry,PA

Summary

Dedicated professional with 13+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

27
27
years of professional experience
1
1
Certification

Work History

GENERAL MANAGER

Acme Safe Company
06.2010 - 10.2023
  • Handle all operations to do with showroom and warehouse
  • Run business for absent owner
  • Duties included: SALES, Customer Service, Checks – deposits – apply to customer acct, Cash – (deposits in my bank) - apply to customer acct, Hours for payroll, PTO for employees (schedule), Truck report, Delinquent Accounts, Inventory, Purchase Order’s, Delivery schedule, Crew schedule set up, Remote Tech, COI, Scan & attached COI / CC payments / Delivery Form – etc., RECEIPTS – crew/staff, Fedex package ( set up during the week – put together & drop off at Fedex location every Friday), Enter serial #’s for safes delivered into E-Automate, Filing, SERVICE – dispatch – process ALL paperwork / payments dropped off by Service Technician ( make his copies), Water – delivery / changing, Cleaning lady – payments, Garbage – removal, Supplies – ordering, Make sure bathroom is stocked with paper towels & toilet paper, Plumbing, Packages - in & out, Basement tenant – rent – issues, TRUCK – issues – mechanic / rentals, Mail, Petty Cash
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.

COURT ASSISTANT

U.S. Unified Court System-Kings Family Court
10.2005 - 09.2008
  • Serve as the assistant to the Supervising Judge, Hon
  • Jane Pearl
  • Worked in Judges Chambers acting as liaison for 14 other Judges and their specific courtrooms
  • Responsible for initiating and setting appointments for Supervising Judge, -Maintain monthly calendars for all Judges and their Parts, -Responsible for planning and hosting certain social events for the Judges, -Perform daily office activities including data entry, copying, faxing, maintaining files, preparation and distribution of mail, and receive and reply to all phone messages
  • Ensured smooth courtroom proceedings by coordinating with court personnel, including judges, attorneys, and witnesses.
  • Performed routine data entry or document management.
  • Maintained a well-organized and efficient work environment by updating filing systems and managing daily schedules for court staff.
  • Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
  • Handled incoming inquiries from the public professionally and courteously while assisting them with their needs related to court matters.
  • Established strong working relationships between various departments within the courthouse via effective communication skills.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.

ASSISTANT PROPERTY MANAGER

Forest Park Crescent, Inc.
09.2000 - 08.2004
  • Served as assistant to manager of two building property in Glendale, New York, consisting of 240 units
  • Act as liaison between tenants and eight building employees
  • Check and maintain all inventory
  • Responsible for payroll and bookkeeping for building employees, deposits, billing and rents, -Responsible for handling of all correspondence between tenants and building, including processing of work orders, -Maintain and update waiting lists for prospective tenants, -Maintain all office equipment, including fax machines, copy machines, and departmental computer systems and printers, -Create and maintain all forms used by supervisors and managers, -Perform daily /weekly building and grounds inspections, -Responsible for scheduling/hiring various vendors
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

PATIENT CARE COORDINATOR

Hearx Ltd.
08.1996 - 11.1999
  • Assisted audiologists with pediatric testing for hearing loss and devices
  • Supervised/trained new employees and updated existing employees on new computer programs/procedures
  • Scheduled appointments for adult and pediatric patients and acted in a customer service capacity for new patients, -Served as liaison between patients and insurance companies to process claim forms, -Responsible for inventory control, including ordering and receiving of medical and office supplies, -Performed daily office activities including data entry, copying, faxing, filing, phone coverage
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

LOCKSMITH APPRENTICE

Dr. Lock & Key
11.2009 - 12.2019
  • Re-key locks, repair or replace broken locks, install new locks, formulate master key systems, install and repair door closures, cut multiple types of keys

Education

Queensborough Community College
Queens, NY

Certification

Certified Notary Public NY & PA

Timeline

GENERAL MANAGER

Acme Safe Company
06.2010 - 10.2023

LOCKSMITH APPRENTICE

Dr. Lock & Key
11.2009 - 12.2019

COURT ASSISTANT

U.S. Unified Court System-Kings Family Court
10.2005 - 09.2008

ASSISTANT PROPERTY MANAGER

Forest Park Crescent, Inc.
09.2000 - 08.2004

PATIENT CARE COORDINATOR

Hearx Ltd.
08.1996 - 11.1999

Queensborough Community College

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Dina Oliveri