Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dina Shaban

Orland Park,IL

Summary

Dedicated with a strong focus on customer service and workflow optimization. Proven ability to enhance operations while maintaining confidentiality and the on-going goal to be a helping hand in healthcare. Known for problem-solving skills and a compassionate approach, ensuring patient needs are met with empathy and professionalism.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Walmart
08.2024 - 12.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.

Babysitter

05.2022 - 02.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.

Education

Associate of Science - Nursing

Moraine Valley Community College
Palos Hills, IL
07-2026

High School Diploma -

Carl Sandburg High School
Orland Park, IL

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Processing payments
  • Active listening and empathy
  • Multitasking Abilities
  • Dependable and responsible
  • Customer service
  • Friendly, positive attitude
  • Passion for helping others

Languages

Arabic
Native or Bilingual

Timeline

Pharmacy Technician

Walmart
08.2024 - 12.2024

Babysitter

05.2022 - 02.2023

Associate of Science - Nursing

Moraine Valley Community College

High School Diploma -

Carl Sandburg High School

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Dina Shaban