Di'Neshia Baker
Bloomingdale,GA
Summary
Versatile Operational worker very successful at taking on routine and
complex business challenges with resourceful and creative approach.
I'm recognized as a driven, dedicated and hardworking leader with
history of streamlining operations and increasing results. Managing
teams to achieve production and operational goals in fast-paced
warehouse environments is my main goal.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Dispatcher
ERL INTERMODAL
04.2024 - 02.2025
- Experienced Dispatcher with a great focus on logistical solutions.
- I completed operational efficiency and customer satisfaction by taking calls and responding to emails from all customers in a nice and timely manner.
- Managed driver schedules to ensure on-time deliveries of customers shipments.
- Planned routes, tracked shipments, and resolving issues that may come up during the delivery.
- Pin in/Pin out GA/SC PORT.
- Managed administrative task ..payroll, time off, etc.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
Operations Supervisor
Two Dawgs Logistics
04.2022 - 04.2024
- Managing a team of employees by providing constant feedback and communicating the company's goals.
- Created team schedules and delegating tasks.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured that business goals, deadlines, and performance standards are met daily.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Set goals for the employees and making sure they comply with the company's plans and vision.
- Emailed customers and taking incoming calls to ensure every customer is satisfied.
- Enforced safety protocols and OSHA regulations to maintain a a safe work environment by conducting regular safety inspections, providing training, and addressing safety concerns immediately.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Team Leader
Two Dawgs Logistics
04.2022 - 04.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Forklift Operator
Two Dawgs Logistics
04.2022 - 04.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Adhered to safety regulations and operating procedures for lift operation, including wearing appropriate PPE, conducting pre-use inspections, and reporting any equipment malfunctions or safety hazards.
Verifier
Two Dawgs Logistics
04.2022 - 04.2024
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Attached labels to products or packages going out for shipment.
Insurance Agent
American Income Life Insurance Company
10.2021 - 03.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Generated new business by contacting potential customers and selling one or more types of polices.
- Made over 100+ calls a day.
VERIFIER/Clerk
National Retail Systems (NRS)
03.2019 - 09.2020
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Performed administrative tasks to support daily business operations on excel, spreadsheets, etc.
- Responded to phone calls or emails, maintained an organized filing system.
Education
High School Diploma -
Southeast Bulloch High School
05.2012
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Warehouse Operations
- Inventory Coordination
- Driver communication
- Production
- Schedule coordination
- Project Planning
- Dispatching procedures
- Cycle counting
- Routing orders
- Route navigation
- Data Entry
- Team Leadership
- Prioritizing calls
- Active listening
- Customer Service
- Multitasking and organization
- Goal Setting
- Delivery procedures
- Coaching and Mentoring
- Dispatch coordination
- Radio communication
- Handling Complaints
Timeline
Dispatcher
ERL INTERMODAL
04.2024 - 02.2025
Operations Supervisor
Two Dawgs Logistics
04.2022 - 04.2024
Team Leader
Two Dawgs Logistics
04.2022 - 04.2024
Forklift Operator
Two Dawgs Logistics
04.2022 - 04.2024
Verifier
Two Dawgs Logistics
04.2022 - 04.2024
Insurance Agent
American Income Life Insurance Company
10.2021 - 03.2022
VERIFIER/Clerk
National Retail Systems (NRS)
03.2019 - 09.2020
High School Diploma -
Southeast Bulloch High School
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