Dinh Truong
Garden Grove,CA
Summary
Proven server and barista with a track record of enhancing guest satisfaction at Phoholic through exceptional customer service and strong work ethic. Skilled in cash handling and fostering team collaboration, consistently improved productivity and customer engagement. Achieved a supportive and efficient work environment, demonstrating quality control and guest engagement excellence.
Overview
4
4
years of professional experience
Work History
Server
Phoholic
06.2023 - Current
- Managed numerous dining areas concurrently with consistent service excellence.
- Delivered food and beverages swiftly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced guest satisfaction through teamwork during high-traffic periods.
- Built lasting bonds with loyal customers.
- Maintained positive brand image by swiftly addressing customer concerns.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Bobapop
01.2021 - 06.2022
- Upheld organization standards to boost work efficiency and safety.
- Welcomed customers warmly and addressed their needs promptly.
- Engaged customers warmly during peak periods to create a fun atmosphere.
- Built a supportive work atmosphere via consistent teamwork.
Server/cashier
Pickle Banh Mi Co
06.2022 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate In Computer Information System - Computer Programming
Cypress College
Cypress, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quality control
- Team collaboration
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Elementary
Timeline
Server
Phoholic
06.2023 - Current
Server/cashier
Pickle Banh Mi Co
06.2022 - 02.2023
Barista
Bobapop
01.2021 - 06.2022
Associate In Computer Information System - Computer Programming
Cypress College
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