Dinnae Williams
South Richmond Hill,NY
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Sales Manager
Samsung Electronics
04.2022 - Current
- Increased sales revenue by 30% by developing and implementing effective sales strategies.
- · Assisted, Identified, hired, and trained 30+ highly qualified staff for the sales team, contributing to a high-performing work environment.
- · Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- · Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
- · Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- · Developed comprehensive product knowledge, enabling tailored solutions for clients’ specific needs.
- · Conducted weekly team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- · Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- · Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- · Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- · Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- · Handled customer relations issues, enabling quick resolution, and client satisfaction.
Repair Lead
UBIF
09.2020 - 04.2022
- Improved overall customer satisfaction by efficiently diagnosing and repairing complex technical issues.
- Streamlined repair processes for increased productivity and reduced turnaround time for clients.
- Enhanced team performance by providing regular training and mentorship to junior technicians.
- Optimized inventory management, ensuring timely availability of parts for repairs and maintenance tasks.
- Contributed to reduction in repeat repairs by implementing thorough quality assurance checks after each job completion.
- Proactively identified opportunities for continuous improvement within the repair processes, resulting in cost savings and improved service quality.
- Assisted management in developing standard operating procedures to optimize workflow efficiency.
Parts Manager
Mosaic
11.2018 - 09.2020
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
Education
Bachelor of Science -
Strayer University
Jersey City, NJ01.2025
Skills
- Excellent written and verbal communication
- Proficiency in Microsoft 365
- Sales team training
- Goals and performance
- Salesforce
- Sales operation
- Sales Tracking
- Client Relationship Management
- Performance Management
- Sales Planning and Forecasting
- KPI Tracking
- Continuous improvements
References
Available upon request.
Timeline
Sales Manager
Samsung Electronics
04.2022 - Current
Repair Lead
UBIF
09.2020 - 04.2022
Parts Manager
Mosaic
11.2018 - 09.2020
Bachelor of Science -
Strayer University