Dinora Chicas-Benites
Gaithersburg,MD
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Successful at building relationships with patients/customers and colleagues. Offers expertise in patient care and education to support optimal outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
8
8
years of professional experience
Work History
Receptionist
Stohlman Automotive
Tysons Corner, VA
11.2022 - Current
- Provided comprehensive support at the front desk by handling incoming calls, assisting customers, and collaborating with accounting, sales managers as well as tag and title teams
- Provided assistance to service manager in recruitment and onboarding of new employees.
- Efficiently assisted and guided visitors with a friendly demeanor, ensuring a positive experience.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with special projects assigned by management when required.
Registered Behavior Technician
Behavioral Frameworks
Rockville, MD
11.2022 - 08.2023
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Developed and implemented behavior intervention plans based on individualized needs.
- Tracked data and monitored progress of student's goals and objectives.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
Dental Assistant
Wildwood Bethesda Dental
Bethesda, MD
11.2021 - 11.2022
- Provided support to the doctor
- Maintained consistent communication with insurance providers
- Developed and implemented treatment plans that included clear communication of patients' financial responsibilities.
- Ensure seamless communication with patients for appointment scheduling.
Dental Assistant Intern
Huison Quon D.D.S., LLC
Gaithersburg, MD
07.2021 - 11.2021
- Assisted dentists with patient care, including taking vital signs and medical histories.
- Provided chair side assistance to the dentist during a variety of dental procedures.
- Performed routine laboratory duties such as pouring impression materials and fabricating temporary crowns and bridges.
- Developed x-rays using digital imaging technology and processed film as needed.
- Conducted inventory of all supplies used in the clinic area daily.
- Scheduled appointments for patients in accordance with practice policies.
Assistant Teacher
Georgetown Hill Early School
Montgomery Village, MD
09.2018 - 07.2021
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to ensure student success.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Assisted classroom teacher in developing and implementing lesson plans.
Cashier
ToysRus
Gaithersburg, MD
09.2017 - 06.2018
- Customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Hostess
Bob Evans Inc.
Germantown, MD
03.2016 - 06.2016
- Greeted customers in a timely fashion quickly determining their needs
- Responding to customer questions and requests in a prompt and efficient manner
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Seated people, and brought out a menu
- Consistently provided professional friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Provide friendly and attentive service
- Supported other areas where help was needed such as answering phone calls or doing final transactions.
Education
Certified Dental Assistant - Dental Assisting
Fortis College
Landover, MD01.2022
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06.2017
Bachelor of Science - Social Work
Liberty University
Lynchburg, VASkills
- Office Management
- Administrative Support
- Scheduling
- Greeting and Seating Clients
- Verbal and written communication
- Positive and professional
- Staff Management
- File Management
- Bilingual
- Call Management
- Appointment Scheduling
- Attention to Detail
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Stohlman Automotive
11.2022 - Current
Registered Behavior Technician
Behavioral Frameworks
11.2022 - 08.2023
Dental Assistant
Wildwood Bethesda Dental
11.2021 - 11.2022
Dental Assistant Intern
Huison Quon D.D.S., LLC
07.2021 - 11.2021
Assistant Teacher
Georgetown Hill Early School
09.2018 - 07.2021
Cashier
ToysRus
09.2017 - 06.2018
Hostess
Bob Evans Inc.
03.2016 - 06.2016
Certified Dental Assistant - Dental Assisting
Fortis College
High School Diploma -
Watkins Mill High School
Bachelor of Science - Social Work
Liberty University
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