Dinora Portillo
Hollywood,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
29
29
years of professional experience
Work History
Cashier
Liberty Gas Station
North Miami, Florida
04.2015 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed Lotto transactions quickly and returned exact change
Department Manager
Walmart
Pembroke Pines, Florida
01.2011 - 03.2020
- Lead and manage a team of 5 employees in the Baby Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 20% within 6 months.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Reviewed existing processes regularly for potential opportunities for automation or efficiency gains.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Customer Service Manager
Walmart
Miami Gardens, Florida
03.1995 - 01.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored cashier staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for new cashiers on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries
Education
Miami Lakes Educational Center
Miami Lakes, FLSkills
- Customer Service
- Payment Processing
- Product Recommendations
- Drawer balancing
- Cash Handling
- POS Systems
- Returns processing
- Cash Register Operation
- Customer Assistance
- Credit and cash transactions
- Liquor regulations and compliance
- Ordering and stocking
- Sales expertise
- Product Knowledge
- Retail Merchandising
- Merchandise Restocking
- Inventory Control
- Cash Drawer Balancing
- Customer Relations
- Staff Mentoring
- Organizational abilities
- Bilingual in [Language]
Timeline
Cashier
Liberty Gas Station
04.2015 - 05.2024
Department Manager
Walmart
01.2011 - 03.2020
Customer Service Manager
Walmart
03.1995 - 01.2011
Miami Lakes Educational Center