Dinora Reyes
Ashburn,VA
Summary
Dedicated customer service and beauty professional with over 20 years of experience in luxury retail, cosmetics, and team leadership. Proven ability to build strong customer relationships, exceed sales goals, lead teams, manage daily operations, and provide expert beauty and skincare consultations. Bilingual in English and Spanish with a passion for delivering exceptional customer experiences.
Overview
24
24
years of professional experience
Work History
General Manager
Popeyes Louisiana Kitchen
04.2019 - Current
- Oversee all daily restaurant operations, ensuring exceptional customer service and operational excellence.
- Recruit, hire, train, coach, and evaluate team members to build a high-performing staff.
- Supervise shift managers and employees while promoting a positive, productive work environment.
- Manage labor scheduling to maximize productivity and control labor costs.
- Monitor food quality, safety, and sanitation standards in compliance with company and health department regulations.
Beauty Advisor / Team Leader
Duty Free Americas
Chantilly, VA
08.2005 - 03.2019
- Promoted to Team Leader in 2010 for outstanding leadership and performance.
- Supervise daily retail operations and support team.
- Perform product demonstrations and consultations.
- Maintain inventory, merchandising, and stock replenishment.
- Train and mentor new team members.
- Advised customers on beauty products and skincare solutions.
Team Leader
Paradise Shops
Chantilly, VA
09.2002 - 08.2005
- Began as a Sales Associate and was promoted to Team Leader.
- Supervised daily staff assignments and store operations.
- Trained and coached employees to improve performance.
- Managed cash handling and store opening/closing procedures.
- Ensured compliance with company policies and safety standards.
Education
GED -
Skills
- Team Leadership & Training
- Cash Handling & POS Systems
- Inventory Management
- Problem Solving
- Time Management
Languages
- English
- Spanish (Fluent)
Timeline
General Manager
Popeyes Louisiana Kitchen
04.2019 - Current
Beauty Advisor / Team Leader
Duty Free Americas
08.2005 - 03.2019
Team Leader
Paradise Shops
09.2002 - 08.2005