Dinorah Crispin
Kissimmee
Summary
Dedicated Cashier Team Lead with a proven track record in customer service, cash handling, and team leadership. Known for resolving issues efficiently and enhancing customer satisfaction.
Results-driven professional with extensive experience in supervising cash operations and training staff. Expertise in problem-solving and optimizing processes to enhance efficiency and customer satisfaction, ready to contribute to team success.
Dynamic team leader skilled in training and mentoring cashiers to improve performance. Recognized for effective issue resolution and commitment to fostering a positive work environment, aiming to elevate customer experiences.
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
Walmart
San Juan PR
10.2023 - 01.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing satisfaction levels.
- Managed cash drawer reconciliation, reducing discrepancies during audits.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Implemented new checkout processes, improving transaction speed and efficiency.
Supervisor
Family Dollar
Orlando,Fl
07.2022 - 08.2023
- Supervised daily operations to ensure efficient workflow and compliance with company policies.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock availability.
- Implemented operational improvements that enhanced store efficiency and reduced waste.
- Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Passenger Service Agent
Cape Air
St.Croix USVI
03.2019 - 06.2021
- Facilitated efficient check-in processes for passengers, enhancing overall customer satisfaction.
- Coordinated baggage handling operations, ensuring timely delivery and minimizing delays.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and safety protocols.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Monitored security and maintained operational protocols.
- Announced flight status updates and information about gate changes over PA system.
Appointment Setter
Radiology Assoc. Services
St.Croix USVI
10.2017 - 06.2019
- Scheduled patient appointments using electronic health record systems to enhance workflow efficiency.
- Communicated with patients and healthcare providers to clarify appointment details and availability.
- Managed follow-up calls to confirm appointments, reducing no-show rates through proactive outreach.
- Collaborated with medical staff to streamline scheduling processes and improve patient experience.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Addressed client inquiries and updated database information.
Cashier Supervisor
Kmart
St.Croix USVI
04.2013 - 02.2018
- Supervised daily operations of cash register area, ensuring efficient and accurate transactions.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Implemented new checkout procedures to enhance customer service and operational efficiency.
- Resolved customer complaints swiftly, improving overall satisfaction and loyalty.
- Managed cash handling processes, ensuring compliance with company policies and security standards.
- Conducted regular audits of cash drawer balances to maintain financial accuracy and accountability.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Education
GED -
Adult Education
St.Croix USVISkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Opening and closing procedures
- Team collaboration
- POS systems
- Shift scheduling
- Deposit preparation
- Customer assistance
- Cash handling and management
- Issue resolution
- Punctual and reliable
Timeline
Cashier Team Lead
Walmart
10.2023 - 01.2025
Supervisor
Family Dollar
07.2022 - 08.2023
Passenger Service Agent
Cape Air
03.2019 - 06.2021
Appointment Setter
Radiology Assoc. Services
10.2017 - 06.2019
Cashier Supervisor
Kmart
04.2013 - 02.2018
GED -
Adult Education