Dion Gould
Old Town,ME
Summary
Dynamic professional with a proven track record at Common Sense Housing, adept in telephone communication and client advocacy. Excelled in enhancing service delivery and client satisfaction, demonstrated through effective team leadership and meticulous recordkeeping. Skilled in transforming challenges into solutions, significantly improving service efficiency and client loyalty.
Overview
2024
2024
years of professional experience
Work History
Service Coordinator
Common Sense Housing
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Lead DSP
Lee Residential Care
08.2016 - 10.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Community Advocate
KFI
08.2015 - 08.2016
- Monitored trends in community needs to ensure the timely delivery of appropriate services.
- Empowered community members by providing relevant resources and support on various issues.
- Increased awareness of community resources through organizing workshops, trainings, and seminars.
- Conducted recruiting activities in community to increase program reach.
Correctional Officer
Pcj
07.2011 - 08.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
High School Diploma - Business Math
Hampden Academy
Hampden, ME06.1989
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
Timeline
Lead DSP
Lee Residential Care
08.2016 - 10.2023
Community Advocate
KFI
08.2015 - 08.2016
Correctional Officer
Pcj
07.2011 - 08.2016
Service Coordinator
Common Sense Housing
High School Diploma - Business Math
Hampden Academy
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