Dionicio Polanco Castro
Port Saint Lucie,FL
Summary
Proven leader and skilled Head Bartender at Excelente, adept in staff training, supervision, and ensuring alcohol safety. Excelled in enhancing service quality through meticulous cash handling and POS system proficiency, significantly reducing errors. Expert in fostering a culture of attentive service and drink excellence, contributing to the establishment's esteemed reputation.
Overview
21
21
years of professional experience
Work History
Head Bartender
Excelente
Punta Cana
03.2015 - 01.2024
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Painting
Construcción De Gonsalvee
San Pedro De Macorís
07.2003 - 07.2014
- Demonstrated painting techniques to help students better understand lessons.
- Implemented industry best practices for surface preparation, priming, painting, and clear coat application.
- Enhanced productivity by developing and implementing efficient painting techniques for industrial projects.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
Education
Hugh School -
Fray Antonio De Montesinos
San Pedro De Macorís Dominican Republic 05.2008
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Taking inventory
- POS System proficiency
- Drink Pairing Knowledge
Timeline
Head Bartender
Excelente
03.2015 - 01.2024
Painting
Construcción De Gonsalvee
07.2003 - 07.2014
Hugh School -
Fray Antonio De Montesinos