Diontria Bryant
Atlanta,GA
Summary
Dynamic Front Desk Manager at Courtyard by Marriott with a proven track record in enhancing customer satisfaction through exceptional service and effective team training. Skilled in scheduling and office organization, I excel in creating welcoming environments and resolving guest concerns, ensuring a seamless experience for all visitors.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Fred Loya Insurance
Atlanta, GA
03.2019 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Manager
Courtyard by Marriott
Atlanta, GA
03.2020 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Clerk
Wellstar Cobb Hospital
Atlanta, GA
06.2020 - 12.2021
Education
Business Accountancy
Atlanta Technical College
Atlanta, GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
Timeline
Front Desk Clerk
Wellstar Cobb Hospital
06.2020 - 12.2021
Front Desk Manager
Courtyard by Marriott
03.2020 - 03.2023
Front Desk Receptionist
Fred Loya Insurance
03.2019 - 12.2024
Business Accountancy
Atlanta Technical College