Summary
Overview
Work History
Education
Skills
Timeline
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Dior Bailey

Memphis,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Client Operations Specialist

Vanguard
10.2021 - 06.2022
  • Decreased IT workload by resolving login blockers.
  • Reduced operational blockers by giving feedback in daily SCRUM meetings which improved our processes.
  • Reported various bugs to our IT team that affected our clients' experience and our internal systems.
  • Decreased call volume by assisting clients with registering and restoring account access, updating account profiles, and informing them about features that would make them more independent.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.

Personal Banker

Regions Bank
02.2018 - 01.2020
  • Educated and advised customers on ways to maximize their financial well being via budget preparation, sharing preventative online safety measures, and explaining best practices on how to build and maintain good credit.
  • Floated to other branches to train new employees on Regions best practices, operations procedures, and sales tactics.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Sales Consultant

Verizon
02.2007 - 02.2013
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Consistently exceeding monthly sales goals which aided in our store being one of top performing stores in our region.
  • Responsible for technical support regarding issues related to PC, MAC, iOS, and Android devices.
  • Reduced buyer's remorse and returns by hosting a weekly smartphone class for customers so they would be more comfortable with their new devices.
  • Maintained the efficiency of the company by properly training and developing new hires.

Education

Bachelor of Science - Entrepreneurial Studies

MTSU
Murfreesboro, TN

Licenses & Certifications

Skills

  • Customer Experience
  • Terms of Service
  • Trust and Safety
  • Content Moderation
  • Risk and Compliance
  • MS Office

Timeline

Client Operations Specialist

Vanguard
10.2021 - 06.2022

Personal Banker

Regions Bank
02.2018 - 01.2020

Sales Consultant

Verizon
02.2007 - 02.2013

Bachelor of Science - Entrepreneurial Studies

MTSU

Licenses & Certifications

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Dior Bailey