Dior Pope
Brooklyn,NY
Summary
Dynamic and results-driven professional with extensive experience in customer service at Home Depot. Proven ability to resolve inquiries and enhance customer satisfaction through effective problem-solving and excellent people skills. Recognized for teamwork and reliability, consistently contributing to a positive work environment and achieving store goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Target
05.2024 - 08.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained an organized sales floor, ensuring merchandise was visually appealing and accessible.
- Processed transactions accurately using point-of-sale systems to improve checkout efficiency.
- Collaborated with team members to achieve store goals and maintain a positive work environment.
Customer Service Representative
Home Depot
12.2022 - 05.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing customer accounts, ensuring accurate information and timely updates.
- Utilized CRM software to track interactions and maintain detailed records of customer issues.
- Provided feedback on product issues and trends observed from customer interactions to support improvements.
Restaurant Waiter
Applebee's Grill + Bar
07.2021 - 12.2022
- Delivered exceptional customer service to enhance dining experiences and foster repeat business.
- Collaborated with kitchen staff to ensure timely service and accuracy of food orders.
- Managed multiple tables efficiently, prioritizing guest needs and ensuring satisfaction.
- Trained new team members on menu offerings, service protocols, and restaurant procedures.
Education
High School Diploma -
Brooklyn Lab Charter
Brooklyn, NY06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Target
05.2024 - 08.2025
Customer Service Representative
Home Depot
12.2022 - 05.2024
Restaurant Waiter
Applebee's Grill + Bar
07.2021 - 12.2022
High School Diploma -
Brooklyn Lab Charter
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