DIROSHAN ANTON ROBERT
Newark,NJ
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Duty free Dufry Newark
Elizabeth, NJ
02.2023 - Current
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Crew Leader
Dunkin' Donuts
Elizabeth, NJ
02.2022 - Current
- Trained new hires on job duties, safety protocols, and company policies.
- Developed work schedules to ensure adequate staffing levels.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Established and maintained professional working relationships with employees.
Shift Leader
Dunkin' Donuts
Long Island, NY
01.2021 - 02.2022
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly and professionally.
- Analyzed sales data to identify trends and areas for improvement.
Education
Associate of Arts - 2022
Essex County College
Newark, NJ09-2023
GED -
Manpay Hindu College
Jaffna, Manipay, Srilanka 12-2015
Skills
- Customer service
- Sales strategy
- Point-of-sale operation
- Communication skills
- Data analysis
- Inventory management
- Employee training
- Team leadership
- Complex Problem-solving
- Upselling and cross selling
- Reliable and punctual
- Relationship selling
- Negotiation tactics
- Exceptional customer service
- Price quote preparation
- Listening skills
- Product promotions
- Cash register operation
- Brand promotion
- Cash handling
- Sales training
- Product sales
- Hospitality and accommodation
Languages
Spanish
Elementary
Tamil
Full Professional
English
Full Professional
Timeline
Sales Associate
Duty free Dufry Newark
02.2023 - Current
Crew Leader
Dunkin' Donuts
02.2022 - Current
Shift Leader
Dunkin' Donuts
01.2021 - 02.2022
Associate of Arts - 2022
Essex County College
GED -
Manpay Hindu College
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