Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divinity Firman

Newark,Ohio

Summary

Dynamic and customer-focused professional with experience at Brewsky’s Drive Thru, excelling in relationship building and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multi-tasking and problem-solving, consistently promoting merchandise and ensuring a welcoming environment for all patrons.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Brewsky’s Drive Thru
Newark, OH
03.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Cashier

Dicks Sporting Goods
Heath, OH
09.2023 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Nursing Assistant

Sharon Brooke
Newark, OH
02.2021 - 12.2021
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Radiology

Central Ohio Technical College
Newark, OH

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Relationship building

Certification

CPR certification

Timeline

Sales Associate

Brewsky’s Drive Thru
03.2025 - Current

Cashier

Dicks Sporting Goods
09.2023 - 02.2025

Nursing Assistant

Sharon Brooke
02.2021 - 12.2021

Radiology

Central Ohio Technical College