Divya Thakur
Delhi,New Delhi
Summary
Accomplished Beauty Consultant with a proven track record at Glamour Beauty, enhancing client satisfaction through expert makeup applications and personalized skincare routines. Skilled in customer service and product knowledge, I have significantly contributed to beauty trends, achieving a notable increase in client retention. My adept consultation skills ensure tailored beauty solutions, fostering lasting client relationships.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Beauty Advisor
Lakme
03.2023 - Current
- Provided personalized beauty consultations to clients
- Demonstrated and recommended beauty products to meet client needs
- Assisted customers with product selection and provided exceptional customer service
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
Skincare Specialist
Nivea
10.2022 - 03.2023
- Conducted skincare assessments and developed personalized treatment plans
- Performed facials, microdermabrasion, and other skincare treatments
- Educated clients on proper skincare routines and techniques
- Replenished and organized skincare products inventory
- Recommended retail products for at-home use.
Hair Expert
Hindustan Unilever Limited, HUL
10.2015 - 10.2022
- Performed professional makeup applications for special events and photo shoots
- Collaborated with photographers and stylists to achieve desired looks
- Advised customers on makeup techniques and product usage
- Provided training to new makeup artists
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Finance Team Lead
M/s ANDROMEDA Marketing Pvt. Ltd.
01.2015 - 10.2015
- Streamlined financial processes by implementing efficient software solutions and optimizing workflows.
- Developed comprehensive financial reports to guide executive decision-making and ensure transparency in operations.
- Mentored junior staff members on finance best practices, fostering a culture of continuous improvement within the team.
Credit Card Sales Representative
M/s MY MONEY MANTRA PVT. LTD.
01.2013 - 01.2015
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
Education
Master of Arts - Political Science
Delhi University
New Delhi 07.2022 - Current
Bachelor of Arts - Political Science
Delhi University
New Delhi06-2020
Skills
- Makeup application
- Skincare treatments
- Product knowledge
- Customer service
- Consultation skills
- Beauty industry trends
- Communication skills
- Sales techniques
Timeline
Beauty Advisor
Lakme
03.2023 - Current
Skincare Specialist
Nivea
10.2022 - 03.2023
Master of Arts - Political Science
Delhi University
07.2022 - Current
Hair Expert
Hindustan Unilever Limited, HUL
10.2015 - 10.2022
Finance Team Lead
M/s ANDROMEDA Marketing Pvt. Ltd.
01.2015 - 10.2015
Credit Card Sales Representative
M/s MY MONEY MANTRA PVT. LTD.
01.2013 - 01.2015
Bachelor of Arts - Political Science
Delhi University
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