Brianna Edwards
Sandston,VA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
10
10
years of professional experience
Work History
Server
Kickback Jacks
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Representative
Victra Verizon Wireless
06.2022 - 12.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Nanny
Myself
10.2021 - 06.2022
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Server
Rivah Rock
06.2021 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Substitute Teacher, K-12
ESS
01.2021 - 06.2021
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Front Desk Coordinator
Tri-Cities Rental Equipment
05.2017 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
Delivery Driver
Top's China
03.2014 - 05.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
No Degree - Medical Assisting
Liberty University
Lynchburg, VAHigh School Diploma -
Lee Davis High School
Mechanicsville06.2015
Skills
- Word Processing
- End-Of-Day Reporting
- Phone Call Direction
- Records Maintenance
- Problem-Solving Skills
- Scheduling
Timeline
Server
Kickback Jacks
06.2023 - 12.2023
Sales Representative
Victra Verizon Wireless
06.2022 - 12.2022
Nanny
Myself
10.2021 - 06.2022
Server
Rivah Rock
06.2021 - 10.2021
Substitute Teacher, K-12
ESS
01.2021 - 06.2021
Front Desk Coordinator
Tri-Cities Rental Equipment
05.2017 - 09.2020
Delivery Driver
Top's China
03.2014 - 05.2017
No Degree - Medical Assisting
Liberty University
High School Diploma -
Lee Davis High School
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