Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diyana Furlandis

31060 Richert Fraser,MI

Summary

Accomplished Team Lead at Walmart, adept in conflict resolution and coaching, significantly enhanced team performance through effective mentoring and fostering a customer-focused environment. Demonstrated exceptional attention to detail and communication skills, ensuring a positive shopping experience and a safe workplace.



Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
04.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.

Store Associate

Walmart
02.2018 - 04.2022
  • Managed multiple responsibilities effectively during peak times.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

Qasra School
Kurdistan, Iraq
05-2014

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Relationship building
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision

Certification

10/30/23 -Concealed Pistol License Course, Action Impact

Languages

Arabic
Native or Bilingual

Timeline

Team Lead

Walmart
04.2022 - Current

Store Associate

Walmart
02.2018 - 04.2022

High School Diploma -

Qasra School

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Diyana Furlandis