DJIMONE CAIN
Dallas,TX
Summary
Industrious collections specialist eager to leverage several years of professional experience to new role. Excellent communicator and closer with solid record of success and strong knowledge the field.
Overview
6
6
years of professional experience
Work History
Billing and Collections Specialist
Usom
The Colony, TX
10.2024 - 02.2025
- Assisted with month-end closing activities such as preparing journal entries related to cash receipts and collections
- Processed incoming payments, posted them correctly to customer accounts, and prepared bank deposits.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Resolved discrepancies between provider invoices and payment remittances from insurance companies
- Provided training on proper coding techniques and best practices for submitting reimbursement claims accurately
Collections Agent
Beal Bank
Plano, TX
03.2023 - 09.2024
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
- Created repayment plans based on account holders' financial status and repayment abilities.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Analyzed financial statements of debtors to determine feasible payment solutions.
Collections Agent
Goldman Sachs
Richardson, TX
09.2018 - 01.2023
- Conducted detailed account audits to identify discrepancies and resolve billing issues.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
Education
HIGH SCHOOL DIPLOMA -
Dr John Horn High School
Mesquite, TX05.2011
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Communication skills
- Negotiation techniques
- Record keeping
- Decision-making
- Data entry efficiency
- Active listening
- Teamwork orientation
- Team Management
- Computer Skills
- Self-Directed
- Cash management
- Payment processing
- Financial reporting
- Insurance claims
- Account reconciliation
- Attention to detail
Timeline
Billing and Collections Specialist
Usom
10.2024 - 02.2025
Collections Agent
Beal Bank
03.2023 - 09.2024
Collections Agent
Goldman Sachs
09.2018 - 01.2023
HIGH SCHOOL DIPLOMA -
Dr John Horn High School
Some College (No Degree) -
Houston Community College
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