Summary
Overview
Work History
Education
Skills
Timeline
Bartender
D. Jolynn Bergenske

D. Jolynn Bergenske

Reedsburg,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Clubhouse F&B Manager

Wild Rock Golf Club
Wisconsin Dells, WI
04.2022 - Current
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Director of Regulatory Compliance

Oliver Adjustment Company, Inc
Baraboo, Wisconsin
09.2012 - 12.2021
  • Developed corporate risk management programs by establishing strict documentation and financial guidelines and spearheading risk management committee.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Stayed abreast of applicable laws and state or federal regulation to report violations.

Head Server

Brunch Cafe
Roselle, IL
05.2008 - 05.2012
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Baraboo High School
Baraboo, WI
05.1997

Some College (No Degree) - Forensic Science

Snow College
Ephraim, UT

Associate of Arts - Graphic Design

Madison Area Technical College
Madison, WI

Skills

  • Cost Control
  • Service Delivery Management
  • Operations Oversight
  • Recruitment
  • Customer Service
  • Profit and Loss
  • Sales and Marketing
  • Purchasing
  • Hiring and Training

Timeline

Clubhouse F&B Manager

Wild Rock Golf Club
04.2022 - Current

Director of Regulatory Compliance

Oliver Adjustment Company, Inc
09.2012 - 12.2021

Head Server

Brunch Cafe
05.2008 - 05.2012

High School Diploma -

Baraboo High School

Some College (No Degree) - Forensic Science

Snow College

Associate of Arts - Graphic Design

Madison Area Technical College

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D. Jolynn Bergenske