D. Jolynn Bergenske
Reedsburg,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Clubhouse F&B Manager
Wild Rock Golf Club
Wisconsin Dells, WI
04.2022 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Director of Regulatory Compliance
Oliver Adjustment Company, Inc
Baraboo, Wisconsin
09.2012 - 12.2021
- Developed corporate risk management programs by establishing strict documentation and financial guidelines and spearheading risk management committee.
- Maintained and revised policy procedures for general operation of compliance program.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
Head Server
Brunch Cafe
Roselle, IL
05.2008 - 05.2012
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Baraboo High School
Baraboo, WI05.1997
Some College (No Degree) - Forensic Science
Snow College
Ephraim, UTAssociate of Arts - Graphic Design
Madison Area Technical College
Madison, WISkills
- Cost Control
- Service Delivery Management
- Operations Oversight
- Recruitment
- Customer Service
- Profit and Loss
- Sales and Marketing
- Purchasing
- Hiring and Training
Timeline
Clubhouse F&B Manager
Wild Rock Golf Club
04.2022 - Current
Director of Regulatory Compliance
Oliver Adjustment Company, Inc
09.2012 - 12.2021
Head Server
Brunch Cafe
05.2008 - 05.2012
High School Diploma -
Baraboo High School
Some College (No Degree) - Forensic Science
Snow College
Associate of Arts - Graphic Design
Madison Area Technical College
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