Djouly Fradeus
Summary
I am a qualified and professional customer service agent with more than five years of experience in helping customer with strong creative and analytics skills and knowledge. Team player with an eye for details. This achievement underscores my commitment to customer service excellence and operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreen Pharmacy
04.2024 - Current
- Helping patient refill medication
- Helping patient check prescription status
- Making sure patient gets their medication on time
- Data entry
Customer Service Representative
TTEC
05.2020 - 05.2024
- Deliver excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve
- Assists customers in setting up accounts handle customer inquiries and complaint document and update customer records based on interactions
- Resolved time sensitive customer service issues in time sensitive situations quickly and efficiently.
- Responded to customer requests for products, services, and company information.
Cashier/Customer Service
Taco Bell
02.2018 - 09.2020
- Provide outstanding guest service by assisting guests in a friendly and courteous manner always
- Maintain functional knowledge of the position
- Process cash, group orders, and credit card transactions
- Accountable for end of the day balancing of cash register and deposit
- Follow established departmental procedures for refunds, credit card payments, and cancellations.
Education
High school or equivalent -
Freedom High School
Orlando, FL05.2018
Skills
- Customer service
- Leadership
- Time
- Time management
- Team work
- Problem solver
- Adaptability
Education
Orlando, FL
Contact
L 34746
Certification
Pharmacy technician license
Timeline
Certified Pharmacy Technician
Walgreen Pharmacy
04.2024 - Current
Customer Service Representative
TTEC
05.2020 - 05.2024
Cashier/Customer Service
Taco Bell
02.2018 - 09.2020
High school or equivalent -
Freedom High School
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