D. Justin Jewell
Wilmington,DE
Summary
A customer service expert with decades of experience. Bringing to the table an innate desire for learning, a quick wit and repartee and an efficient understanding of payment acceptance modes and methods. Seeking a position that engrosses, challenges and inspires.
Overview
19
19
years of professional experience
Work History
Front Desk Office Manager
Paul Klocke Dance Studio
09.2011 - Current
- Handle family accounts, process their payments and update their autopay options
- Maintain positive family relations while being face of the office side of the studio
- Maintain relationships with families so they know to come to me with problems or concerns first, so that I can direct them to the proper teacher or channel.
- Keeping a detailed list of tickets, merchandise sales and show times at our various recitals throughout the school year.
Elite Ambassador
Courtyard Marriott, Center City, Philadelphia
07.2010 - 08.2011
- Greeted guest in our Elite membership program.
- Engaged guests in conversation to offer hospitality, aid in upgrades and give out their free premiums
- When called upon, would move into other departments to help move room turnover along, due to holidays or being understaffed.
Actor and Server
Wohlfahrt Haus Dinner Theater
02.2004 - 05.2010
- Performed shows while serving food and drinks both before the show and at intermission.
- Worked with multiple casts over many years, building bonds and a sense of community among the performers
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
Education
Bachelor of Science - History
Radford University
Radford, VA05.2002
Skills
- Calm and Professional Under Pressure
- Able to process payments in timely fashion
- Can memorize facts and figures if called upon for tours
- Can play guitar and sing on cue
- Quite versed in history and legacy of Dogfish Head
Hobbies
Learning about the history of popular music.
Playing and singing said history.
Bettering myself constantly through learning.
Timeline
Front Desk Office Manager
Paul Klocke Dance Studio
09.2011 - Current
Elite Ambassador
Courtyard Marriott, Center City, Philadelphia
07.2010 - 08.2011
Actor and Server
Wohlfahrt Haus Dinner Theater
02.2004 - 05.2010
Bachelor of Science - History
Radford University
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