D'Koreyah Williams
Birmingham,AL
Summary
Results-driven individual with a background in customer service and staff development. Proven ability to manage appointments and improve client relations, committed to supporting organizational goals and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Woodhouse Day Spa
Birmingham, AL
03.2025 - Current
- Greeted clients warmly upon arrival at the spa.
- Managed appointment scheduling using spa management software.
- Coordinated client appointments using scheduling software.
- Resolved client feedback and minor issues to enhance customer satisfaction.
- Processed customer payments efficiently using cash registers or point-of-sale terminals in compliance with company policies.
- Maintained accurate customer information to support account management.
- Performed data entry tasks into various computer systems accurately and promptly.
Display Merchandiser
Ulta
Birmingham, AL
10.2024 - 01.2025
- Applied visual presentation techniques, including color coordination and texture combinations, to create appealing displays that attract customers.
- Collaborated with marketing team to design promotional displays, increasing engagement during events and sales campaigns.
- Trained new staff on display techniques and merchandising practices to enhance presentation quality.
Sales Associate
Global Star Marketing
Birmingham, Alabama
04.2024 - 08.2024
- Provided accurate product, pricing, and service information to assist customer decision-making.
- Maintained up-to-date knowledge of promotions and sales events to inform customer interactions.
- Built and maintained relationships with peers and management to enhance team collaboration.
Director of Operations
Chic-Fil-A
Birmingham, Alabama
10.2019 - 04.2024
- Oversaw daily operations of large staff across multiple departments to maintain organizational efficiency.
- Led and mentored managers and supervisors to enhance team effectiveness and operational alignment.
- Worked with management team to develop operational goals aligned with business strategy.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Coordinated inventory management to maintain supply levels and minimize excess waste.
- Oversaw scheduling to ensure adequate staffing during peak business hours.
- Developed training programs to improve staff performance and operational knowledge.
- Analyzed customer feedback to identify areas for improvement in service quality.
Education
High School Diploma -
Huffman High School
Birmingham, AL05.2020
Skills
- Appointment scheduling
- Customer management
- Schedule oversight
- Office organization
- Data entry
- Point-of-sale processing
- Record keeping
- Client relations
- Team collaboration
- Expense tracking
- Product promotion
- Performance analysis
- Conflict resolution
- Staff development
Timeline
Receptionist
Woodhouse Day Spa
03.2025 - Current
Display Merchandiser
Ulta
10.2024 - 01.2025
Sales Associate
Global Star Marketing
04.2024 - 08.2024
Director of Operations
Chic-Fil-A
10.2019 - 04.2024
High School Diploma -
Huffman High School