Frank Lumbreras
Garfield,NJ
Summary
Experienced in high-volume restaurant environments. Knowledgeable about sales and service strategies, methods for coaching junior employees and techniques for improving revenue by promoting items and taking advantage of upsell opportunities. Advanced user of POS systems and focused on maintaining customer satisfaction through cordial connection
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Little Ferry, NJ
08.2018 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Taught proper procedures and strategies for success to new employees.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Set and achieved goals for professional development, including coaching and leadership
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Garfield High School
Garfield, NJSkills
Point of sale operation
Exceptional customer service
Performance improvements
Fluent in Spanish
Friendly and outgoing
Adaptive and creative
Timeline
Barista Trainer
Starbucks
08.2018 - Current
High School Diploma -
Garfield High School