D'Lorah Diaz
Brooklyn
Summary
Dedicated healthcare professional with experience in care coordination, appointment scheduling, and patient outreach. Expertise in managing high-volume communications, documenting interactions, and collaborating with clinical teams. Proficient in HIPAA-compliant documentation and electronic health records, with a quick adaptability to new systems. Committed to enhancing patient experiences through effective communication and organized support.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Neway Fertility
Manhattan, NY
08.2024 - Current
- Coordinated patient care and administrative workflows in a fast-paced healthcare environment, providing compassionate support throughout the patient journey.
- Managed high-volume inbound and outbound patient communications, facilitating appointment scheduling, follow-ups, treatment questions, and administrative requests.
- Coordinate patient care and administrative workflows in a fast-paced healthcare environment while providing compassionate support throughout the patient journey.
- Guided patients on insurance-related questions, benefits information, billing concerns, and required documentation.
- Maintain accurate patient records and document interactions within electronic medical record systems while following HIPAA privacy standards.
- Collaborate closely with physicians, nurses, medical assistants, and leadership to ensure timely and organized patient care.
- Maintain tracking logs, reports, and administrative workflows to support daily operations.
- Resolve patient concerns with empathy, professionalism, and attention to detail.
- Adapt quickly to new processes, workflows, and healthcare technology systems.
Patient Care Coordinator
Early Options
Manhattan, NY
05.2022 - 08.2024
- Assisted patients in fast-paced healthcare setting, ensuring smooth clinical and administrative operations.
- Scheduled, confirmed, and rescheduled appointments while maintaining accurate provider calendars.
- Acted as a consistent point of contact for patients by providing appointment reminders, care instructions, and general healthcare support.
- Supported patients in a fast-paced healthcare setting by assisting with clinical and administrative responsibilities.
- Documented patient interactions and maintained accurate healthcare records while following HIPAA compliance guidelines.
- Provided respectful and compassionate service to patients from diverse backgrounds, enhancing patient experience.
- Coordinated with healthcare providers and staff to streamline patient care delivery.
Education
High School Diploma -
New Visions
The Bronx, NY06-2022
Skills
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Patient intake procedures
- Patient communication
- Teamwork and collaboration
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Patient Coordinator
Neway Fertility
08.2024 - Current
Patient Care Coordinator
Early Options
05.2022 - 08.2024
High School Diploma -
New Visions