D’Meki Murry
Greenwood,MS
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to customer's needs. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Advocate
TTEC
10.2021 - 10.2023
- UHC M&R – Member Advocate, Optum – Home Delivery Representative, Optum – Pharmacy Helpdesk, Blue Shied of CA – BSC National CSR III
Tier 1 Technical Support Advisor
Kelly Services- Apple
12.2018 - 08.2020
Production Staff
EMI Staffing-ADP
04.2018 - 12.2018
- Assembly Line Production
Technical Support Agent
Telenetwork- Frontier
08.2017 - 11.2017
Customer Service Representative
TeleTech- Best Buy
10.2015 - 03.2016
Customer Service/ Tech Support Representative
TeleTech- TurboTax
12.2014 - 03.2015
Customer Claims Representative II
Countrywide Financial
Tempe, AZ
06.2004 - 06.2006
Education
High School Diploma -
South Mountain High School
05.2004
Skills
- Customer Service
- Technical Support
- Researching
- Sales
- Data Entry
- Payment Processing
- Insurance Knowledge
- Claims Processing
Certification
- Certified Life Purpose Life Coach, July 2022
- Excel Essential Training, August 2022
- Customer Service Foundations, September 2022
- Working With Upset Customers, September 2022
- ICD 10 & 11 Medical Coding and Billing, September 2023
Timeline
Healthcare Advocate
TTEC
10.2021 - 10.2023
Tier 1 Technical Support Advisor
Kelly Services- Apple
12.2018 - 08.2020
Production Staff
EMI Staffing-ADP
04.2018 - 12.2018
Technical Support Agent
Telenetwork- Frontier
08.2017 - 11.2017
Customer Service Representative
TeleTech- Best Buy
10.2015 - 03.2016
Customer Service/ Tech Support Representative
TeleTech- TurboTax
12.2014 - 03.2015
Customer Claims Representative II
Countrywide Financial
06.2004 - 06.2006
High School Diploma -
South Mountain High School
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