Dodge Boos
North Tonawanda
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration in the fitness industry. Proven ability to enhance client satisfaction and streamline operations, leveraging strong problem-solving skills and attention to detail. Successfully managed high-volume inquiries while fostering positive relationships, ensuring seamless experiences for all visitors.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness
04.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Associate
95 Nutrition
02.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Personal Trainer
Crunch Fitness
02.2024 - 04.2025
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
Sales Lead
Under Armour
07.2023 - 02.2024
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
Sales Lead
Vans
09.2022 - 07.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Education
Associate of Applied Science - Physical Education
Suny Niagara
Sanborn, NY05-2025
High School Diploma -
Niagara Wheatfield High School
Sanborn, NY06-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
Accomplishments
- Supervised team of 8 staff members.
- Awarded employee of the month through strong work ethic, proven team loyalty, and excellent attendance
- Securing bran partnerships with fitness companies
- Creating individual programs for seniors, people with disabilities and youth
Certification
- Certified Personal Trainer, ISSA,NASM - 2022-2025
- CPR/AED Training - 2023/2025, 2025/2027
Languages
English
Full Professional
Interests
- Volunteering with youth sports programs as a coach, and instructor
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Front Desk Receptionist
LA Fitness
04.2025 - Current
Associate
95 Nutrition
02.2024 - Current
Personal Trainer
Crunch Fitness
02.2024 - 04.2025
Sales Lead
Under Armour
07.2023 - 02.2024
Sales Lead
Vans
09.2022 - 07.2023
Associate of Applied Science - Physical Education
Suny Niagara
High School Diploma -
Niagara Wheatfield High School
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