DOLLY ANN BELANIO

• Assessed patient needs and eligibility for programs by gathering comprehensive information, ensuring accurate placement
• Scheduled appointments and managed patient flow, coordinating with departments to achieve a seamless intake process
• Communicated effectively with patients, families, and stakeholders, providing clear information and resolving concerns
• Verified insurance information and program eligibility, ensuring compliance with admission and registration requirements
• Coordinated with referring sources to receive referrals and facilitated smooth patient transitions into the program

• Staffed disciplines ordered by MD on time, ensuring timely care delivery

• Enhanced office productivity by handling high volume of callers per day.
• Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
• Maintained accurate and up-to-date client records.
• Kept high average of performance evaluations.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Reviewed patient documentation for completeness, ensuring compliance with regulatory standards.
• Assisted in training new staff on intake procedures and system usage for optimal performance.
• Implemented process improvements to enhance the efficiency of intake workflows.
• Developed and maintained relationships with healthcare providers to streamline referral processes.
• Coordinated patient intakes, ensuring accurate and timely data collection for service eligibility.

• Supported expansion of referral sources, including UCSF and Kaiser, by building relationships with hospital case managers and intake teams.

• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Reviewed patient documentation for completeness, ensuring compliance with regulatory standards.
• Managed scheduling of assessments and appointments, optimizing resource allocation for patient care.

• Receive and process patient referrals from physicians and healthcare facilities, initiating the intake process promptly.

• Coordinate patient care by assigning case managers and clinicians to ensure timely admissions within a 48-hour timeframe.