Dolores Carrillo
Las Vegas,NV
Summary
Emerging Store Manager at Walgreens with a proven track record in enhancing customer satisfaction and team performance. Skilled in retail inventory management and employee training, I excel in fostering a positive work environment while effectively resolving customer issues. Committed to driving store success through strategic merchandising and strong leadership.
Overview
25
25
years of professional experience
Work History
Emerging Store Manager
Walgreens
10.2000 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma - General Studies
Colegio Las Rosas
Mexico, Mexico City08.1987
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Retail inventory management
- Employee scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Emerging Store Manager
Walgreens
10.2000 - Current
High School Diploma - General Studies
Colegio Las Rosas