Dolores Flores
Sandy
Summary
- General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operational management and customer service. Expertise in motivating and developing teams to achieve results in competitive markets.
- Industry leader with extensive management experience in staff training, performance evaluation, and continuous improvement initiatives. Proven ability to enhance financial reporting accuracy and ensure strict budget compliance. Achieved significant P&L targets through strategic evaluation and decision-making.
Overview
9
9
years of professional experience
Work History
General Manager
El Pollo Loco
Sandy
08.2023 - Current
- Developed and sustained effective communication with staff members to promote efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
Shift Leader
El Pollo Loco
Sandy
02.2021 - Current
- Monitored employee performance and provided feedback for improvement.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
Shift Leader
El Pollo Loco
Covina
01.2016 - 01.2019
- Monitored employee performance and provided feedback for improvement.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Accomplishments
- WKS RESTAURANT CORPORATION, ALL-STAR RECOGNIZES 9 OUT OF 12.
- GM OF THE YEAR 2023.
- GM OF THE YEAR 2024.
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
General Manager
El Pollo Loco
08.2023 - Current
Shift Leader
El Pollo Loco
02.2021 - Current
Shift Leader
El Pollo Loco
01.2016 - 01.2019