Dolores Gardner
Huntington Beach,United States
Summary
Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 15 years.
Overview
16
16
years of professional experience
Work History
Sales Manager
Custom Comfort Mattress
11.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Retail Store Manager
Eco Pro Planet
02.2017 - 11.2022
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Store Manager
Gymboree Outlet
04.2016 - 04.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder
Gymboree Outlet
05.2010 - 04.2016
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Customer Service Associate
McDonald's Restaurant
01.2007 - 06.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Western High School
Las Vegas, NVSkills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Upselling Products and Services
- Merchandise Arrangements
- Customer Service and Assistance
Accomplishments
- Supervised team of 10 staff members.
- Initiated daily store counts, orders and acquired proper products for 1 retail locations.
- Increased sales by 40% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 36 months in a row.
- Achieved the 20 national store ranking within 2 years.
Timeline
Sales Manager
Custom Comfort Mattress
11.2022 - Current
Retail Store Manager
Eco Pro Planet
02.2017 - 11.2022
Assistant Store Manager
Gymboree Outlet
04.2016 - 04.2019
Key Holder
Gymboree Outlet
05.2010 - 04.2016
Customer Service Associate
McDonald's Restaurant
01.2007 - 06.2010
High School Diploma -
Western High School
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