DOLORES HERNANDEZ

• Responsible for assisting with customer orders and inquiries by coordinating the pickup and delivery of shipments, providing updates on package status, resolving any issues that arise during transit, and ensuring excellent customer service throughout the shipping process, all while communicating effectively with both customers and delivery drivers.
• Issue resolution:

Handling customer complaints, resolving delivery issues like address discrepancies or damaged packages, and providing appropriate solutions via email.

• Customer communication

Prioritizing customer satisfaction and maintaining a positive

attitude.

• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
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• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Quality Assurance pertaining to SALT scores with yearly inspection for QA maintaining a 95% and above rating for Housekeeping Department
• Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
• Streamlined weekly cleaning schedule for 15 employees.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
• Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
• Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
• Improved production efficiency by streamlining processes and implementing effective scheduling techniques.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.