Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Domanique Condappa

Plantation

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance USA
08.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

After School Counselor

After School Connections
11.2023 - 11.2024
  • Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
  • Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
  • Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
  • Built productive, lasting connections with individual students.

Western Union Agent

PRICE CHOICE FOODMARKETS #10
07.2020 - 11.2023
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Established strong customer relationships, building recommendations and loyalty.

Hostess

DoubleTree by Hilton
10.2022 - 02.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High school diploma -

South Plantation High School
Plantation, FL
06.2020

Skills

  • Host/hostess experience
  • Communication skills
  • Cash handling
  • Organizational skills
  • Microsoft Word
  • Office experience
  • Customer service
  • Microsoft Office

Certification

  • Adobe indesign
  • CPR Certification, 04/01/24 -04/01/26

Timeline

Customer Service Representative

Teleperformance USA
08.2024 - 12.2024

After School Counselor

After School Connections
11.2023 - 11.2024

Hostess

DoubleTree by Hilton
10.2022 - 02.2023

Western Union Agent

PRICE CHOICE FOODMARKETS #10
07.2020 - 11.2023

High school diploma -

South Plantation High School

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