Domenic Sanchirico
King of Prussia,PA
Summary
Efficient professional with 5+ years of work experience and a knowledge of customer service and conflict resolution. I have held various customer service roles and have been in the healthcare industry for about 3 years. I have been in my current role as a Care Navigator at United Health Care for over a year. I am a fast learner and I am eager to expand my knowledge in the healthcare industry. I have been at UnitedHealth Care for over a year and I am looking to grow my career here.
Overview
8
8
years of professional experience
Work History
Care Navigator
UnitedHealthcare
03.2023 - Current
- As a care navigator, I outreach to members of PA DSNP plans and have well over 1,000 members assigned to me
- I assist with scheduling appointments, go through various assessments, refer to any resources the member may need such as food, utility assistance, and housing, and assist with whatever else they may need.
Customer Service Representative
ResultsCX
07.2021 - 03.2023
- Answer member calls for AmeriHealth Medicare DSNP plans in Pennsylvania, South Carolina, Florida and Delaware
- Responsibilities include: Assisting customers with benefit questions, scheduling appointments for members, locating providers, handling emails, inbound calls, and outbound calls, resolving and responding to any issues or inquiries member may have, assisting providers with eligibility/benefits/prior authorization questions, and outreaching to members for follow ups regarding appointments, billing issues, locating providers.
Manager
McDonald's
03.2019 - 03.2020
- Managed day shift
Employee
Hidden Springs Landscaping
11.2016 - 11.2018
- Landscaping and painting
Education
GED -
21st Century Cyber Charter School
West Chester, PA11.2016
Skills
- Customer service
- Conflict management
- Multitasking
- Care Coordination
- Medical Terminology
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Navigator
UnitedHealthcare
03.2023 - Current
Customer Service Representative
ResultsCX
07.2021 - 03.2023
Manager
McDonald's
03.2019 - 03.2020
Employee
Hidden Springs Landscaping
11.2016 - 11.2018
GED -
21st Century Cyber Charter School