Domenica Scala
East Northport,NY
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Hostess
Whales Tail Restaurant
05.2024 - 08.2024
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Bakery Worker
Copenhagen Bakery
06.2021 - 08.2023
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
Education
No Degree - History
West Chester University of Pennsylvania
West Chester, PA06-2027
High School Diploma -
Northport High School
Northport, NY06-2023
Skills
- Customer service
- Effective multitasking
Timeline
Hostess
Whales Tail Restaurant
05.2024 - 08.2024
Bakery Worker
Copenhagen Bakery
06.2021 - 08.2023
No Degree - History
West Chester University of Pennsylvania
High School Diploma -
Northport High School
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