DOMINEE NORRIS
Macy's
WASHINGTON,US
20
years of professional experience
Department Manager with extensive expertise in sales and customer experience, excelling in leadership and team management to consistently surpass sales targets and enhance customer satisfaction. Demonstrates proficiency in training, scheduling, and implementing data-driven strategies, resulting in measurable revenue growth and improved store performance. Passionate about pioneering innovative customer experience initiatives and fostering a collaborative work environment to drive continuous improvement and success.
Work History
Department Manager, Sales and Customer Experience
4 Years 10 Months- Lead team to exceed sales targets, enhancing customer satisfaction and store performance.
- Resolve customer issues swiftly, ensuring seamless and positive shopping experiences.
- Organize and audit inventory, optimizing product availability and reducing discrepancies.
- Coordinate staff schedules for efficient operations, improving team cohesion and performance.
- Implement strategies for sales growth, achieving measurable revenue increases and customer loyalty.
- Spearheaded sales initiatives, consistently surpassing targets. Implemented data-driven strategies, boosting revenue and enhancing customer loyalty programs.
- Cultivated team synergy through mentoring and strategic scheduling. Elevated staff performance metrics and customer satisfaction ratings.
- Pioneered customer experience initiatives, transforming shopping journeys. Implemented strategies, seamlessly blending online and in-store experiences.
- Fostered team synergy through mentoring and strategic scheduling, elevating staff performance metrics and customer satisfaction ratings. Cultivated a culture of continuous improvement.
Office/HR Assistant
7 Months- Direct calls, manage HR tasks, and support CEO, enhancing office efficiency and confidentiality.
- Proofread and edit documents, improving accuracy and communication across departments.
- Maintain employee files and job postings, ensuring up-to-date records and streamlined hiring processes.
- Meticulously maintained employee and company files, ensuring accurate tracking of applications and correspondence, while assisting with document preparation and editing.
- Provided comprehensive administrative support, including event planning, document management, and assisting the President/CEO with various office activities.
- Contributed to social media initiatives and enhanced internal communication strategies, while maintaining strict confidentiality and professional integrity.
- Conducted periodic site visits to local contract locations, ensuring alignment with company standards and fostering strong client relationships.
- Coordinated cross-departmental communication, facilitating smooth information flow. Organised company events, fostering team cohesion and boosting morale.
- Meticulously managed confidential documents and correspondence, ensuring data accuracy and integrity. Developed robust filing systems for easy retrieval.
Human Resources Specialist
2 Years 1 Month- Coordinated cleaning teams for diverse clients, enhancing service efficiency and client satisfaction.
- Managed schedules and resolved issues, improving team productivity and client relations.
- Maintained employee records and processed payments, ensuring accuracy and compliance.
- Meticulously maintained employee records, processed invoices, and proofread crucial documents. Addressed discrepancies in PTO and payments with precision.
- Led meetings and provided policy guidance, fostering a cohesive and informed workforce.
- Facilitated team meetings and performance reviews, fostering a culture of continuous improvement. Implemented safety procedures and policy guidelines effectively.
- Drove operational efficiency by managing multi-faceted teams, handling diverse client accounts, and ensuring timely service delivery across commercial and government sectors.
- Optimised team deployment for janitorial services, managing schedules and resolving complex issues. Maintained comprehensive databases and streamlined billing processes.
- Spearheaded special projects, enhancing operational processes. Leveraged technology to improve team coordination and client communication.
Store Manager
1 Year 8 Months- Led maternity sales, surpassing targets and enhancing customer satisfaction.
- Led maternity retail operations, driving sales growth and enhancing customer experience. Streamlined recruitment and training processes, improving team efficiency and store performance.
- Fostered a supportive team environment, mentoring staff and coordinating with multiple stores to ensure seamless operations and consistent service quality across locations.
- Implemented creative sales strategies and inventory management techniques, consistently surpassing daily targets and optimising stock levels for improved profitability.
- Managed high-volume administrative tasks with precision, ensuring accurate documentation and efficient inventory control to support smooth store operations.
- Demonstrated exceptional leadership potential, rapidly advancing from entry-level to Store Manager role, showcasing ability to drive team success and operational excellence.
- Spearheaded maternity retail operations, driving sales growth and enhancing customer experience. Implemented creative strategies, consistently surpassing targets.
General Manager
5 Years 3 Months- Managed staff adherence to policies, achieving consistent sales growth
- Coordinated schedules and shifts, ensuring operational efficiency
- Controlled profit and loss, maintaining financial health
- Processed payroll accurately, supporting team satisfaction
- Hired and trained over 100 staff, enhancing team capabilities
- Drove operational excellence across three locations, optimizing profit margins and consistently surpassing sales targets whilst maintaining rigorous health and safety standards.
- Pioneered efficient staff scheduling system, enhancing productivity and reducing labor costs, while fostering a collaborative team environment across multiple locations.
- Implemented data-driven strategies for payroll processing and profit control, resulting in streamlined operations and improved financial performance.
- Spearheaded comprehensive training programs, successfully developing over 100 employees including managers, enhancing overall team capabilities and service quality.
- Cultivated a positive work culture by ensuring adherence to company policies, facilitating smooth operations during management transitions in diverse locations.
- Optimized operational efficiency across three locations, boosting profit margins and surpassing sales targets while upholding stringent health and safety standards.
Office/HR Manager /Technician
2 Years 8 Months- Managed office tasks, tripled profits in a quarter, enhanced customer satisfaction.
- Handled financials and payroll, ensured accuracy, timely processing, boosted company growth.
- Resolved customer inquiries, improved retention, streamlined scheduling, increased efficiency.
- Trained staff, supported operations, fostered collaboration, enhanced service quality.
- Oversaw cleaning services, managed administrative tasks, demonstrated attention to detail.
- Oversaw comprehensive exterior cleaning services while handling administrative tasks. Demonstrated precision in scheduling, invoicing, and customer service.
Hardline Manager
4 Years 4 Months- Led team of 8, achieving consistent sales targets and enhancing customer satisfaction.
- Managed registries, optimizing inventory accuracy and boosting sales.
- Implemented profit control measures, contributing to store's financial health.
- Conducted inventories across locations, ensuring product availability.
- Hired and trained employees, developing a skilled workforce.
- Orchestrated team of 4, driving policy adherence and consistent sales target achievement. Optimized registry management, enhancing inventory accuracy and customer satisfaction.
Education
High School Diploma
- Business Management, Human Development and Family Studies
Skills
Customer Service (Expert)
Sales (Expert)
Scheduling (Expert)
Inventory Management (Expert)
HR (Experienced)
Recruiting (Experienced)
Document Management (Experienced)
Event Planning (Expert)
Microsoft Office (Expert)
Team Management (Expert)
Payroll Processing (Experienced)
Financial Management (Experienced)
Training (Experienced)
Problem Solving (Expert)
Leadership (Expert)
Timeline
Office/HR Assistant
Ross Professional Services, LLC
04.2023 - 11.2023Read More
Department Manager, Sales and Customer Experience
Macy's
10.2021 - CurrentRead More
Human Resources Specialist
CDE&A, LLC
02.2020 - 03.2022Read More
Store Manager
Motherhood Maternity
03.2018 - 11.2019Read More
General Manager
Taco Bell
12.2012 - 03.2018Read More
Office/HR Manager /Technician
Dab Exterior Cleaning Solutions, LLC
01.2011 - 09.2013Read More
Hardline Manager
Bed Bath and Beyond
05.2006 - 09.2010Read More
The Pennsylvania State University
from Business Management, Human Development and Family Studies
Read More
Calvin Coolidge SHS
High School Diploma
Read More