Summary
Overview
Work History
Education
Skills
Timeline
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Dominic Gbadyu-st George

Richfield,Minnesota

Summary

Hardworking employee enthusiastic about learning the dispatch field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Optimus Courier
06.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Dispatch Assistant

Optimus Courier
12.2023 - 03.2024
  • Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
  • Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
  • Improved team efficiency by streamlining communication and dispatch processes.

Assitant Manager

Valvoline Instant Oil
06.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

AutoZone
08.2020 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Johnson Sr Highschool
Saint Paul, MN
06.2017

Skills

  • Customer Service
  • Dispatching procedures
  • Excellent Communication
  • Complex Problem-Solving

Timeline

Dispatch Assistant

Optimus Courier
12.2023 - 03.2024

Delivery Driver

Optimus Courier
06.2023 - Current

Assitant Manager

Valvoline Instant Oil
06.2021 - 06.2023

Customer Service Representative

AutoZone
08.2020 - 06.2021

High School Diploma -

Johnson Sr Highschool

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Dominic Gbadyu-st George