Dominic Lucero
Roswell
Summary
Dedicated Shift Lead with a strong focus on exceptional customer service. Proven ability to implement quality control measures while ensuring workplace safety and team motivation.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dunkin' Donuts
Roswell, NM
08.2024 - Current
- Supervised shift operations to ensure efficient service and customer satisfaction.
- Trained team members on standard operating procedures and best practices.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Collaborated with management to identify areas for operational improvements and training needs.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Implemented quality control measures to maintain product consistency and safety.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Education
GED -
Eastern New Mexico University, Roswell, NM, US
Roswell, NMSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Work delegation
- Shift leadership
- Positive attitude
- Cash handling
- Daily workflows
- Flexible schedule
- Attention to detail
- Organizational skills
- Critical thinking
- Time management
Timeline
Shift Lead
Dunkin' Donuts
08.2024 - Current
GED -
Eastern New Mexico University, Roswell, NM, US