Dominic May
Bronx,USA
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
Friends Of The Homeless
Springfield, Massachusetts
04.2023 - 11.2025
- Conducted intake interviews to gather client information and assess needs.
- Managed client records using electronic database systems for efficient tracking.
- Coordinated resources and referrals to services available for homeless individuals.
- Provided support in crisis situations, offering immediate assistance to clients.
- Maintained confidentiality of sensitive information throughout the intake process.
Lawn Care Professional
CMS Landscaping
Holyoke, MA
04.2020 - 04.2023
- Advised clients on maintenance practices through trusted research.
- Provided all essential lawn care needs.
- Treated soil and trees for diseases and invasive species in the pioneer valley and beyond.
- Compiled data and maintained an above satisfactory service.
- Maintained data on chemical usage and application methods.
- Worked on large scale projects as needed, worked independently and cooperatively, adhering to company practices to reach company goals.
Professional Pest Control Technician
Braman Termite & Pest Elimination
Agawam, MA
03.2018 - 04.2020
- Promptly prepared, documented and communicated vital data and statistics to both the customer and direct supervisor.
- Assessed client situations using professional judgment and responded to demands.
- Coordinated with professional personnel and consumers priority scheduling in a timely manner.
- Maintained sales, conflict resolution, written communications, warm public relations, organizing and managing multiple accounts and database maintenance.
- Participated in research and ongoing education.
Customer Service Associate
Cumberland Farms
Springfield, MA
07.2017 - 03.2018
- Ensured the best customer service for the most cleanest well stocked shopping experience possible.
- Facilitated every customer receives outstanding service, conflict resolution, Interacting with customers to provide information and assistance, collected and reported statistical data, assessment of mystery shop performance.
- Sustained the character of the community while passing on resources and life experiences.
- Worked collaboratively on high volume days to provide customers a great shopping experience.
Education
Psychology -
Springfield Technical Community College
Springfield, MA01.2025
Heating, ventilation, air conditioning and refrigeration -
Roger L. Putnam Vocational Technical Academy
Springfield, MA01.2012
Certification
- Pest Control License
- Driver's License
Timeline
Intake Specialist
Friends Of The Homeless
04.2023 - 11.2025
Lawn Care Professional
CMS Landscaping
04.2020 - 04.2023
Professional Pest Control Technician
Braman Termite & Pest Elimination
03.2018 - 04.2020
Customer Service Associate
Cumberland Farms
07.2017 - 03.2018
Psychology -
Springfield Technical Community College
Heating, ventilation, air conditioning and refrigeration -
Roger L. Putnam Vocational Technical Academy