Dominic Willis

• Trained staff on food safety protocols and service standards to enhance operational performance.
• Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
• Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
• Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
• Cultivated relationships with venue managers, broadening network and opportunities for business growth.
• Developed and conducted staff training programs, enhancing team skills and service levels.
• Increased repeat business through exceptional customer service and attention to detail in event execution.
• Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
• Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
• Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
• Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
• Coordinated catering events, ensuring seamless execution and customer satisfaction.
• Developed menu options in collaboration with culinary team to meet client preferences.

• Supervised team operations to ensure efficient service and high-quality food preparation.
• Trained new staff on operational procedures and customer service standards.
• Implemented best practices for food safety and sanitation in daily operations.
• Monitored inventory levels and coordinated supply orders to maintain stock availability.
• Assisted in scheduling shifts to optimize staff coverage during peak hours.
• Conducted performance evaluations for team members, providing constructive feedback for improvement.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Facilitated team building activities, strengthening cohesion and productivity of the team.
• Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
• Fostered positive a positive work environment, leading to higher employee morale and reduced turnover.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

• (Athletic Scholarship) Scholarship Recipient
• Extracurricular Activities: Mens Volleyball
• Elected Freshmen Captain of Mens Volleyball Team

-residential/commercial wiring

-conduit bending/cutting

-circuit breaker/panel experience

-high-volt experience