Dominic Woullard
Miramar,FL
Summary
I am a self motivated restaurant professional who values the true meaning of hospitality. Have a passion for and a true understanding of how to make a unique, memorable experience for the customer.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations in high-volume environments.
Overview
10
10
years of professional experience
Work History
Restaurant Server
Cooper's Hawk Winery And Restaurant
Pembroke Pines, FL
02.2022 - 01.2024
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Reservations Coordinator
Carnival Cruise Lines
Miramar, FL
02.2018 - 03.2020
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Generated new leads by participating in community events and networking opportunities, resulting in higher sales result.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Boosted average transaction value through effective cross-selling of related products or services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Server
RA Sushi Bar And Restaurant
Pembroke Pines, FL
01.2016 - 02.2018
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Bahama Breeze Island Grille
Pembroke Pines, FL
03.2014 - 01.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Everglades High School
Miramar, FLAssociate of Science - Hospitality
Barry University
Miami, FL02.2019
Skills
- High-Volume Dining
- Menu Memorization
- Menu Recommendations
- Guest Service
- Exceptional Communication
- Alcohol Service
- POS System Operation
- Professional Appearance
Timeline
Restaurant Server
Cooper's Hawk Winery And Restaurant
02.2022 - 01.2024
Reservations Coordinator
Carnival Cruise Lines
02.2018 - 03.2020
Server
RA Sushi Bar And Restaurant
01.2016 - 02.2018
Server
Bahama Breeze Island Grille
03.2014 - 01.2016
High School Diploma -
Everglades High School
Associate of Science - Hospitality
Barry University