Dominick Kean
New Freedom,PA
Summary
Customer-oriented Manager offering over 25 years of experience in retail operations, sales, and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, cohesive team efficiency, and customer loyalty. Reliable and versed in all aspects of running retail establishment including opening and closing procedures, merchandising, and recruiting. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Michaels Arts and Crafts
Bel Air, MD
09.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Store Manager
Michaels Arts and Crafts
Baltimore, MD
02.2016 - 09.2020
- Steered this D Volume Store to over 4 million in total sales with an annual increase between 5-10%.
- Lend support to struggling stores within district to improve functioning, maintenance, and profitability.
- Reviewed financial statements and sales activity reports to measure productivity and corporate goal achievement.
- Provided leadership, insight, and mentoring to newly hired employees supplying knowledge of various company programs.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assistant Store Manager
Michaels Arts and Crafts
Westminster, MD
05.2015 - 09.2016
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared staff work schedules and assigned team members to specific duties.
Operations Manager
Michaels Arts and Crafts
Baltimore, MD
08.2013 - 05.2015
- New store opening team member
- MCX store (Michaels Center of Excellence) learning from top notch General Management team and incorporation into practice with manager training.
- Responsible for all components of the operation including Standards of Practice, P&L, and Operations.
Framing Manager
Michaels Arts and Crafts
Westminster, MD
08.2012 - 08.2013
- Increased sales to a C Volume frame shop.
- Trained staff on proper use of tools, equipment, and safety procedures for framing tasks.
- Monitored project and product progress to maintain adherence to deadlines while meeting quality standards.
Replenishment Manager
Michaels Arts and Crafts
Westminster, MD
11.2011 - 08.2012
- Collaborated with vendors to ensure timely delivery of products.
- Coordinated with internal departments to ensure proper implementation of replenishment policies.
- Reviewed inventory and stocking levels to ensure distribution and organization of inventory best improved operations.
- Provided training for new staff members on operational procedures related to replenishment management.
Skills
- Customer Service, Relations, and Engagement
- Mentoring, Coaching, and Leadership
- Operations Oversight and Management
- Store Organization, Merchandising
- Retail Inventory Management
- POS Systems
Timeline
Assistant Store Manager
Michaels Arts and Crafts
09.2020 - Current
Store Manager
Michaels Arts and Crafts
02.2016 - 09.2020
Assistant Store Manager
Michaels Arts and Crafts
05.2015 - 09.2016
Operations Manager
Michaels Arts and Crafts
08.2013 - 05.2015
Framing Manager
Michaels Arts and Crafts
08.2012 - 08.2013
Replenishment Manager
Michaels Arts and Crafts
11.2011 - 08.2012